Frequently Asked Questions About Virus Removal

Do I have a virus?

Popular signs that you may have a virus include:

  • Your computer is running slower than normal
  • Not allowing access to certain programs
  • Showing random and excessive “pop-up” screens
  • Showing messages like “your computer is infected”
  • Displaying phone numbers to call because of an infection
  • Computer unable to perform updates
  • Just overall not operating as expected

If you are experience any of the above, then more than likely you have a virus of some type causing these symptoms.

What makes us different from other computer virus removal services?

Typically virus removal is done by using a “spray and pray” method of running many virus removal softwares in hopes to find and remove the offending virus problem.  While this can work, it often takes a considerable amount of time and wear and tear on the computer.

Our technicians are specialized in finding the virus by looking through your computer first and removing the main offending virus.  This process alone, while difficult and requires special training, aids in more thorough and usually fast virus removal.  After that, we use specialized settings in various software to help remove the often hundreds to thousands of other smaller viruses.

I'm embarrassed or afraid to call, what should i do?

Virus writers can claim your computer has “porn” on it or “child porn” and will often include a picture to display on the screen.  Some viruses will display a warning by the F.B.I. using their official logo.

There are many examples, but ultimately the virus is designed specifically to make people feel embarrassed or frightened or scared into taking the desired action the virus warns the user to take. This is a scam that is designed to lead a person into the hands of the criminals and scammers.

We’re here to help regardless of the issues and our service is discreet as well.  Let us help you today by removing the offending viruses.

Will I lose my data? How can I backup my data?

In the normal course of removing a virus, no data will be lost. Note that some viruses encrypt data or attempt to cause harm to your computer. We can’t be responsible for any damage a virus has already created on your computer.

Our technicians will make a best effort to restore any damage done by a virus and in most cases, the operating system is restored to full functionality as well as programs and software. In some cases, you may need to reinstall programs like Microsoft Office, Accounting software, etc., but this is rare.

Ensuring that the important information on your computer is backed up regularly is generally the responsibility of the user.  However, life gets busy and most users don’t back up as frequently as recommended. Also there are a number of users that are not familiar with the operation of a computer to know how to back up important information.

For this reason we as a rule of thumb will advise to have a backup of your important data for your computer before servicing it.  To make it easy to backup, please follow one of the following helpful backup guides.

  1. Backup to USB Drive
  2. Backup to an External Hard Drive
  3. Backup Online
Will my computer run faster ?

Generally speaking, yes. After removing any and all invasive programs from your computer it will often begin to run faster as it has less drain of its resource due to the removal of the virus.

Optionally and highly recommended, our skilled technicians are able remove unneeded and unnecessary drains on your computer from legitimate programs such as auto start features, bloatware, etc.

How do I stop a re-infection?

Based on the type of infection, our technician will advise you on how to best to stop a reinfection.  Often this is a combination of following simple, yet helpful advice in combination with anti-virus and anti-malware protection.

Is connecting to my computer over the internet safe?

Yes. We use a secure connection for all of our remote accesses. This eliminates the potential for unwanted access to your computer system.

Will you fix computers that don't have a virus?

To a degree, yes.  However, we recommend for normal hardware and software repairs and updates, to visit your local quality computer shop.

Our packages include virus removal and pc tune up (optimization).  For items outside of our normal packages, we are able to offer an hourly rate.  Talk to your Rock Star Technician for more details.

Payment Options

We accept payment via PayPal, Mastercard, Visa, Discover or American Express.


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Do you support my make and model of PC, Laptop or Mac?

We support all makes and models of PC and laptop manufacturers including support for Acer, Asus, Dell, HP, Lenovo, Toshiba, and more.

We support Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10.

We support Mac OS X, OS X and higher including Cheetah, Puma, Jaguar, Panther, Tiger, Leopard, Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite, El Capitan and newer.

Note: Running Windows inside of Mac using Boot Camp, Wine, CrossOver, Parallels, etc., please note that each “virtual machine” is considered separate for billing. Mac users can optionally run Remote Desktop to remove the risk of infection. Here is one solution – How to use Google Chrome to remotely access your computer.

Chromebooks and Linux are not supported.

Virtual machines running Windows XP through Windows 10  are supported but may be billed at a higher rate due to a more complex environment.  Please note that each “virtual machine” is considered separate for billing.

Is your computer infected?

Get started today and let us remove your virus.

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